Frequently asked questions
How to buy?
Because our products are sold via distribution partners, we can build the close relationships needed to quickly identify new needs and demands from our customers. Click here to show a list of all distributors in your area.
In general
We do not sell to consumers; check with a distributor in your country and you will be notified about a reseller near you.
Contact the distributor nearest to you in your country.
SMS is normally open from Monday – Friday 8:30 am to 5 pm (closed for lunch between 12 noon and 1 pm). You can contact us by e-mail via order@smsevoko.com or by telephone 08-448 26 60.
SMS products are sold via partner distributors. You as a registered customer can shop directly from us.
Deliveries
No, we have our central warehouse in Kungälv, Sweden.
Once you receive your delivery, you must acknowledge and approve it. Before you sign off on the delivery by acknowledging the waybill, you must verify that the goods are undamaged.
M4x35, M6x35 (4 pcs in each size). Read more on the product page.
M3x40, M4x40, M5x40, M6x40 (4 pcs in each size). Read more on the product page.
M4x16, M6x16, M6x30 and M8x20. Read more on the product page.
Modifications to existing products
Yes, it is continuously variable on the H and M-columns. The X column has an incremental attachment along the length of the column.
Yes. It is made completely from aluminium.
Yes. It is made completely from aluminium.
Yes.
No.
No, cutting is not recommended?
No.
Returns and complaints
1. All goods received have to be signed for. However if the goods are damaged you have to make a note on the delivery note. Therefore always inspect the received goods before you sign the receipt, otherwise there is no valid documentation for a claim against any party.
2. Please take photos of the packing material and the damaged goods and enclose it to your claim.
3. Keep product and packaging material until the claim has been settled.
4. All damages must be reported within three days.
For more information please contact claim@smartmediasolutions.com
No products/deliveries may be returned without first contacting SMS and obtaining a return number, or RMA. Only then can products be returned. The return must be labelled in accordance with SMS instructions so that the dispatch is properly handled. If this is not done, SMS cannot replace the product.
For more information please contact claim@smartmediasolutions.com
Supplements
Yes, you can order a new set of rails – PL210235 for black, PL210236 for silver and PL210237 for white rails.
Warranty
Properly assembled, all of the SMS mechanical products are guaranteed for five years, and our motorised products are guaranteed for two years. Here you will find our warranty terms.
What is suitable?
For the H series, you can order the SMS H2 Unislide Vertical (PL210240/PL210241). The X-series carriage (SMS X H Unislide) that comes standard with the delivery of, e.g., SMS X FH, can be installed vertically.
All technical data can be found on the product sheet for each product. Refer to the relevant product page. You will also find a technical drawing with dimensions.
If you have the weight on the screen and the perforated pattern (VESA) for the screws at the back of the screen, you can easily see on each product page how the screen fits. Feel free to telephone us if you are not sure, + 46 (0)8 448 26 60.
It is important that you check the maximum load for each product since the stress calculations for the stand are done according to the given weight classifications. Of course, the products are designed with the prescribed safety margins in mind; however, for safe use these should not be overloaded. SMS offers no guarantee if the stand is improperly loaded. More information about maximum weights can be found on the respective product page.
Yes, there is an accessory called an SMS Feet Set, PD100011. It contains four feet.
Take a look at our Func CH VST2. It has an extension tube that reaches as far down as 7.5 metres from the ceiling.
Presence Wall/Floor
Func Wall/Floor
(also SMS X WFH S, however max weight is 50 kg and it is not recommended for touch screens)
The Presence series, FUNC series, Multimount series, LFD Pro. Our H- and X-series are not made for touch screens and are not recommended for such use.
